Shopping with Mojela.

Shopping with Mojela

Welcome to Mojela Designers.

Our online store offers selected ready-to-wear garments and accessories that can be purchased directly online.

For customised garments, bridal wear, traditional wedding outfits and other made-to-order designs, please visit us in-store for a consultation.

By placing an order through our online store, you confirm that you have read and understood these terms, subject to your rights under applicable South African law.

1. Online Orders

All products available for purchase through our online store are sold as ready-to-wear items unless otherwise stated on the product page. Orders must be paid in full at checkout. Once payment has been successfully received, your order will be confirmed and prepared for delivery or collection. We do not offer lay-by or payment plans for online orders. Please check your selected size, colour, quantity, delivery details and other order information carefully before completing your purchase.

2. Custom & Made-to-Order Garments

Customised and made-to-order garments are not available for purchase through the online store. If you require a customised garment, including bridal wear, traditional wedding outfits, bridesmaid dresses, customised men's wear or a design made to your measurements, please contact or visit Mojela Designers to arrange a consultation. Custom orders are handled separately from online store purchases and are subject to our in-store ordering and payment terms.

3. Product Information

We make every effort to ensure that product descriptions, photographs, colours and sizes displayed on the website are accurate. Colours may appear slightly different depending on lighting, photography and your device or screen settings. Please refer to the size information provided on each product page before placing your order.

4. Payment

Online orders must be paid in full at checkout using the payment methods available on our website. Your order will only be processed once payment has been successfully confirmed. Prices displayed on the website are in South African Rand (ZAR) and include applicable taxes where required. Delivery charges, where applicable, will be displayed before you complete your purchase.

5. Order Confirmation

After completing your purchase, you will receive an order confirmation using the contact details provided at checkout. Please check your confirmation carefully. If you notice an error in your order, contact us as soon as possible. We will try to assist before the order is dispatched, but changes may not be possible once an order has been processed or shipped.

6. Delivery & Collection

We offer delivery and/or collection options as indicated on the website. Delivery times may vary depending on the delivery location and courier service. Once your order has been dispatched, you may receive tracking information where applicable. Please ensure that your delivery address and contact details are correct. Mojela Designers is not responsible for delays caused by incorrect information supplied by the customer or circumstances outside our reasonable control, including courier delays.

7. Returns & Exchanges

Eligible online purchases may be returned or exchanged in accordance with our Returns & Exchanges Policy.

Items must generally be:

• Unworn
• Unwashed
• Unaltered
• Free from stains, makeup, perfume or damage
• In their original condition
• Accompanied by the original tags and packaging where applicable
• Accompanied by proof of purchase

Certain products may not be eligible for return or exchange where permitted by law. Any applicable exclusions will be clearly stated on the product page or at checkout. Nothing in this policy limits any rights you may have under applicable South African consumer law.

8. Incorrect, Damaged or Defective Items

Please contact us as soon as possible if you receive an item that is damaged, defective or different from what you ordered. Please provide your order number and photographs where appropriate so that we can assess the issue. Where applicable, we will arrange the appropriate remedy in accordance with South African consumer law.

9. Exchanges

If an eligible item is exchanged for another size or item, the requested replacement will be subject to availability. If the replacement item has a different price, any applicable difference will be communicated before the exchange is processed.

10. Sale Items & Promotions

Promotional terms may vary from one offer to another. Where an item has specific sale or promotional conditions, these will be communicated at the time of purchase. Nothing in a sale or promotional policy removes any consumer rights that cannot legally be excluded.

11. Privacy

We collect customer information such as your name, contact details, delivery address and order information to process and fulfil your purchase. Your information will be handled responsibly and in accordance with our Privacy Policy and applicable South African privacy legislation. We may share necessary information with trusted service providers, such as payment processors and courier companies, where required to complete your order.

12. Payment Security

Online payments are processed through our approved payment service providers. Mojela Designers will never ask you for your banking password, card PIN or other confidential banking credentials. Please do not send sensitive banking information through WhatsApp, social media or email.

13. Customer Communication

We may contact you using the details provided at checkout regarding your:

• Order confirmation
• Payment
• Delivery
• Collection
• Returns or exchanges
• Any issue affecting your order

14. In-Store Custom Orders

Our online store and in-store custom-order service operate separately. For customers looking for a garment designed specifically for them, we invite you to visit Mojela Designers for a consultation. Our in-store service allows us to discuss your design, fabric, measurements, fittings, alterations and production requirements with you personally.

15. Consumer Rights

Nothing in these terms is intended to limit or exclude any rights that a customer may have under applicable South African consumer protection legislation. Where there is a conflict between these terms and a mandatory consumer right, the applicable legal requirement will prevail.

16. Contact Us

If you have questions about an online order, delivery, return or exchange, please contact Mojela Designers using the contact details provided on our website. For customised garments and made-to-order designs, please contact us to arrange an in-store consultation.

Thank you for shopping with Mojela Designers.

We appreciate your support and look forward to creating something beautiful for you.